Shipping

What is your shipping schedule?

We ship out orders within 1-2 business days. You should receive a shipping confirmation email with tracking once your order has been fulfilled. If you have not received one, please check your spam folder as it will often appear there. Orders placed on holidays or weekends will begin processing the next business day. Orders placed after 3 p.m. will be processed the following business day.

What is your Shipping Method?

For Macau Orders- we currently have a promotion for Cash on Delivery and Bank Transfer orders, delivered to your door. If you pay with Credit Card using Paypal we also deliver to your door with standard shipping.

Hong Kong/China Orders- you may choose delivery to your door (SF Express), surface mail or surface mail with tracking number.

International Orders- you may choose air mail or air mail with tracking number.

Where is my tracking number?

You can find the tracking number for all orders in your shipping notification email. If you have not received one, please check your spam folder as emails will often appear there.

Can I track my order?

Yes in the "my orders" section in "my account" you can see the status of your order.

How long will it take for my order to arrive?

Order times vary depending on location. Please note that, we try our best to get your order out as soon as possible, once it leaves our hands it is up to the delivery service to fulfill your order in a timely manner.

Macau/ Hong Kong/ China usually arrives within 7 days.

International Orders take 2-4 weeks.

It has been 4 weeks and my order hasn’t arrived. What do I do?

Please contact us at info@lovingmacau.com

*Loving Macau is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact info@lovingmacau.com if you have any questions.